Simbolica Fair Trade respects the privacy of all users of its site and takes measures to ensure your personal information will be handled confidentially and with care. The information you supply is used to make the ordering process go as fast and efficiently as possible. Beyond that we will use your information only after asking your permission. Simbolica Fair Trade will not sell your personal details to any third parties, providing them only to those concerned with processing your order.

Which personal details are collected and saved?

We collect and save information that you supply on our website or to our customer service. These details are used to provide customer service, to process, send and deliver your orders, and to send order confirmations. The information may be used to provide you with information about your orders, special offers and new functions on the website.

What are cookies and why are they required?

Cookies are small files that save your online preferences on your computer. Cookies don’t save your name, address, age or any other type of personal information. They only remember your preferences and interests based on your online behaviour. This information is used by marketers and website managers to place advertisements that suit your interest. In addition, cookies prevent your seeing the same advertisement repeatedly.

Among other reasons, cookies are needed to ensure that our website functions properly and make it more user friendly for you as a visitor. It works as follows: your computer, smartphone, or tablet saves small files when you visit our website. An advantage of this is that we can recognise you upon your next visit and ensure that you do not have to fill out the same information repeatedly.

In case you do not want the cookies? You can always change your settings or delete cookies in your browser. In case you deactivate the cookies you will not be able to use some of our website’s functions and the website might not function properly anymore.

On the Simbolica Fair Trade website we make use of the following cookies:

  • Functional cookies.
    These cookies ensure that our donation module functions correctly. Consider login, recalling information so you do not have to fill everything out more often, and to store/save items in your shopping bag.
  • Analytics cookies.
    With the help of these cookies we measure and analyse how you use our website and what we can do to improve your experience. For example, we measure how many customers make use of our website and which sections are the most interesting for our visitors. In this case, we make use of software of third parties such as Google Analytics, that we have adjusted to be privacy friendly. Good to know: the statistics and reports are not retraceable to individuals.
  • Interests and preferences cookies.
    These cookies are necessary to be able to share the contents of our website via your social media channels such as Facebook and Instagram.

When you visit our website, you are invited to sign up for our newsletter. In case this is asked, you are only required to provide your email-address. When you do not want to receive information any longer, you can always sign out of this newsletter. At the bottom of every newsletter, the opportunity is given to sign out. Your information will only be used as long as you are signed up for the newsletter. To see how the newsletters are read/received, statistics are used that measure if the emails are being opened and if there is any click-through. Additionally, bounce-back emails and sign outs are considered.

All information that is seen/received by FairPlaza will be kept secret and are not shared with third parties. FairPlaza will not speak or write about the personal information unless it is strictly necessary to ensure the technical functioning of the program.

Viewing/deleting personal information
You have the opportunity, at all times, to request, view, correct, or delete your saved personal information. Your personal information will be saved indefinitely.

Where can I find more information about cookies?