FAQ Consumers

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FAQ Consumers2017-09-07T11:48:24+01:00
Is Simbolica Fair Trade a charity?2017-09-07T11:43:49+01:00

No, Simbolica Fair Trade is a certified fair trade wholesale business, which means that our items are made with respect for nature and humanity. You can read more about Fair Trade on our website. In addition, 10% of our profits go to schooling projects of the Simbolica Projects Foundation. Thanks to the foundation, hundreds of Guatemalan kids are able to go to school every year. As a non-profit (ANBI) organization, this foundation can be considered a charity. wd.

 

What are the shipping costs?2017-09-07T11:49:47+01:00

Shipping costs are €4,95, or €9,95 to EU-countries outside the Netherlands and € 14,95 outside EU.

Orders from €100,- are delivered to a Dutch address for free.

What are the possible payment methods?2017-09-07T11:43:49+01:00

You can pay safely online with these payment methods: iDEAL, Paypal, advance payment by bank or giro, and credit card. Your order will be dispatched as soon as we have received your payment.

When will my order be delivered?2017-09-07T11:43:49+01:00

If you place your order before 12 pm on weekdays, your package will be dispatched on the same day. In most cases you will receive your orders the next day, provided that the items are in stock. If they aren’t, we will inform you on the same day.

I have a different delivery address.2017-09-07T11:43:49+01:00

You can submit a different delivery address in the order process.

I’m not at home tomorrow, can I change the delivery date?2017-09-07T11:43:49+01:00

Yes, during the order process you can always indicate when you would like to receive your package. It is also possible to collect your order from one of the 3000 PostNL pick-up points.unten van de PostNL.

I haven’t received my order yet.2017-09-07T11:43:49+01:00

You can always check your order’s progress with PostNL’s track and trace service.

I placed an order, but I would like to change it.2017-09-07T11:43:49+01:00

Not a problem, call us or send us an e-mail! info@simbolicafairtrade.com or call +31 345 200203

Is it possible for me to visit Simbolica Fair Trade?2017-09-07T11:43:49+01:00

Unfortunately not. Simbolica Fair Trade is a wholesale business and we don’t have any stores you can visit

Unsatisfied?2017-09-07T11:43:49+01:00

If you aren’t satisfied with your online order from Simbolica Fair Trade, you can return it within 14 days. For more information, check Shipping and Returns